NEW DELHI: Blame it on non-attractive remuneration structures, the country’s outsourcing industry is plagued by highest level of attrition at 23.5 per cent, which is about 7.8 percentage points higher than other industries, a recent report has said.
The report by Hay Group showed that, in general, staff turnover in India is 15.7 per cent, but [...]

RATING and Investment Information Inc. (R&I), a Japanese credit rating company, has affirmed the Philippines’ junk or below-investment grade rating, and called on the government to broaden its tax base.
In a statement, R&I said it has affirmed the foreign currency issuer rating at BBB negative, while its rating outlook remains positive. A positive outlook means [...]

Unique Study Comparing BPO and Captives Finds Similar Savings; BPOs Ramp Faster, But Challenged at Driving Innovation Hackett Also Launches Service Center Benchmark Offering for BPOs and Captives

Globalization of key business processes in finance and other back-office areas is expected to continue to see strong growth over the next three years, with companies increasing their [...]

NEW DELHI: Since the business started, BPO agents have been put through American, Italian, French or British voice and accent training. Now it’s the Indian languages like Bhojpuri, Marathi or Tamil which the BPO agents are trying to master.
With a boom in the economy, the $1.6-bn domestic BPO market is all set to offer better [...]